🎨 Custom Design & Ordering

1. Can you use any font or design to create an LED neon sign?

Yes, absolutely! You can easily design your own text sign on our online builder by choosing from a variety of fonts, colors, sizes, and backing shapes with instant pricing. If you have a specific font or layout in mind, simply submit a custom inquiry, and our team will provide a tailored quote.

2. Can you recreate my logo or custom artwork?

Yes! We can replicate most business logos, custom graphics, and hand-drawn designs. Submit your image file through our custom inquiry form, and one of our design consultants will contact you with a digital proof/mockup and a detailed quote.

3. How quickly will I receive a quote and mockup for my design request?

You will typically receive your free design mockup and quote within 1 to 12 hours. Please be sure to check your junk or spam folder if you haven’t seen our email within that timeframe.

💰 Pricing & Manufacturing

4. How much does a custom neon sign cost?

Pricing varies depending on the sign’s dimensions and design complexity. Because we own our production facilities and work directly with top-tier logistics partners, we eliminate middleman markups—offering you factory-direct pricing without sacrificing quality.

5. Where are your neon signs designed and made?

Our design teams are located in Hong Kong, the USA, and Australia. Signs are crafted in our specialized manufacturing centers based on your specific location and technical requirements to ensure the fastest delivery time.

⚡ Product Features, Materials & Safety

6. What are your LED neon signs made of?

Unlike traditional glass neon, our signs are constructed using advanced, flexible LED neon tubing (made of high-grade PVC) mounted on high-quality, clear acrylic backboards. We can also provide signs without acrylic backing upon request for custom architectural installations.

7. Why choose LED Neon Flex over traditional glass neon?

• Durable & Unbreakable: No fragile glass to break.
• 100% Safe: Low-voltage operation (12V/24V) means they generate virtually no heat and are safe to touch, even for children.
• Energy-Efficient & Eco-Friendly: Consumes significantly less electricity than glass neon and requires zero maintenance.
• Lightweight: Easy to move, mount, and transport.

8. Are your products certified?

Yes, our power adapters and electrical components carry international safety certifications, including UL certification.

🔌 Power & Outdoor Usage

9. How are the neon signs powered?

Our LED neon signs run on safe, low voltage (12V or 24V DC). Each sign comes with a power transformer/adapter compatible with standard global household voltages (110V–240V AC). We automatically include the correct power plug for your country.

10. Can I use my neon sign outdoors?

Yes! We produce specialized weatherproof outdoor signs upon request.

• Indoor Signs: Covered by our industry-leading 24-month manufacturer warranty.
• Outdoor Signs: Covered by a 1-year warranty due to direct exposure to rain, UV rays, and external elements.

🛠️ Installation & Maintenance

11. How long is the power cord?

The total cord length from the sign to your wall plug is approximately 13 ft (4 meters):

• 6 ft (1.8m) clear cable attached to the sign.
• 4 ft (1.2m) power adapter cord (black or white).
• 3 ft (1m) plug cord from the adapter to the wall.

12. How do I install my neon sign?

All signs come with pre-drilled holes in the acrylic backing and a complete wall-mounting kit (screws included). Hanging kits (chains/wires) are also available upon request.

13. Does the sign require any maintenance?

No maintenance is required! Simply plug it in and enjoy.

📦 Shipping, Delivery & Warranty

14. What is your production and delivery time?

• Standard Shipping: Handcrafted and delivered within 7–13 business days (often sooner).
• Rush Orders: Choose Express Shipping at checkout to receive your sign in 3–5 business days.

15. Do you ship internationally?

Yes! We ship custom LED neon signs to customers all over the world.

16. What does your warranty cover?

All signs come with a full manufacturer warranty against technical or electrical defects. If your order arrives damaged or experiences any manufacturing issues, simply reach out to info@zonlit.com, and our team will resolve it swiftly.