At ZonLit, every LED neon sign is crafted with precision and care in our dedicated manufacturing facility. Because many of our products are custom-made to order, our total delivery time consists of Production Time (making your sign) plus Transit Time (shipping to your door).

If you have any questions about your order status or shipping details, please feel free to contact us at info@zonlit.com.

1. Delivery Timeframe Overview

Total Estimated Delivery Time = Production Time + Transit Time

Region	Production Time	Transit Time	Total Estimated Time
United States & Canada	3 – 5 Business Days	5 – 8 Business Days	8 – 13 Business Days
United Kingdom & Europe	3 – 5 Business Days	6 – 9 Business Days	9 – 14 Business Days
Australia & Rest of World	3 – 5 Business Days	7 – 10 Business Days	10 – 15 Business Days

Note: For complex, extra-large, or multi-layered custom neon sign designs, production may take an additional 1–2 business days to ensure strict quality control and safety testing.

2. Shipping Rates & Free Shipping

We strive to offer transparent and reliable shipping options for our customers worldwide:

• Standard Shipping: Flat rate calculated at checkout based on package size and destination.
• Free Shipping: We offer FREE Standard Shipping on all orders over $59 USD (applied automatically at checkout).
• Express Shipping: Expedited shipping options (via DHL / FedEx / UPS) may be available at checkout for urgent orders.

3. Order Tracking

Once your sign passes final inspection and is handed over to our carrier, you will automatically receive a Shipping Confirmation Email containing your tracking number and a link to trace your package in real-time.

You can also track your shipment anytime by entering your order number on our website or by contacting our team at info@zonlit.com.

4. Shipping Carriers

To ensure your delicate neon lights arrive safely, we partner with world-class international logistics carriers, including:

• FedEx
• UPS
• DHL Express
• USPS

All shipments are carefully packed in heavy-duty honeycomb protective boxes with reinforced foam padding to prevent damage during transit.

5. Customs, Duties & Taxes

• United States: Orders shipped to the US under $800 USD are generally duty-free under current import regulations.
• International Orders (Canada, EU, UK, AU, etc.): Import duties, taxes, or VAT may be levied by your local customs authority once the package arrives in your country. These charges are the responsibility of the recipient and are determined by local government policies.

6. Address Changes & Incorrect Addresses

Please double-check your shipping address during checkout.

• If you need to change your delivery address, please email us at info@zonlit.com within 24 hours of placing your order.
• Once an order has been shipped and is in transit, we cannot change the delivery address. ZonLit is not responsible for delayed or lost packages resulting from inaccurate address details provided by the customer.

7. Damaged Packages or Missing Items

We inspect every order thoroughly before dispatch. However, if your package arrives visibly damaged or if the neon sign inside is broken upon arrival:

1. Take photos/videos of the damaged outer box, shipping label, and the product itself.
2. Contact us immediately (within 48 hours of delivery) at info@zonlit.com.
3. Our customer service team will promptly arrange a 100% free replacement for you in accordance with our Free Remake Guarantee.

Need Further Assistance?

Our customer support team is available Monday through Friday to answer any shipping queries:

Website: https://zonlit.com

Email: info@zonlit.com