At ZonLit, we take immense pride in the craftsmanship and quality of our custom and pre-designed LED neon signs. Every sign is crafted to order with extreme precision. We want you to love your new light, which is why we offer a transparent and hassle-free return and exchange policy.

If you have any questions or need assistance, please contact our support team at info@zonlit.com.

1. Free Remake / Replacement Guarantee

Our customized neon products come with a Free Remake Guarantee. If your custom sign arrives damaged, defective, or does not match your approved design proof, we will remake and reship a brand-new one to you 100% free of charge.

We will cover the pre-paid shipping cost and issue a free replacement in the following cases:

• Damaged in Transit: The package or the neon sign arrives damaged.
• Manufacturing Defects: The LEDs, acrylic backing, or power adapter are confirmed to be defective upon arrival.
• Wrong Item Received: You received an item different from what was ordered.

2. Order Cancellations & Modifications

Because our production team begins processing and building your custom neon sign quickly:

• Within 24 Hours: You can cancel or modify your order within 24 hours of purchase for a full refund. Please contact us immediately at info@zonlit.com.
• After 24 Hours: Once 24 hours have passed, production has likely begun. Cancellations requested after this window will incur a 30% material/customization fee, as custom products cannot be resold.
• Shipped Orders: Orders that have already been shipped cannot be canceled, modified, or recalled.

3. Return & Refund Conditions

Custom Neon Signs (Bespoke Orders)

Due to the personalized nature of custom-made LED neon signs (including custom text, logos, or personalized shapes), we cannot accept returns or offer full refunds for change-of-mind reasons once the sign has been produced and delivered correctly without defects.

Pre-Designed Neon Signs (Standard Items)

If you purchased a standard, pre-designed neon sign from our online store and wish to return it due to a change of mind:

• You must contact us within 30 days of delivery.
• The item must be unused, in its original condition, and in its original packaging.
• Return Shipping Fees: The customer is responsible for all return shipping costs. ZonLit does not reimburse or provide credit for return shipping expenses incurred by the customer.
• Refund Amount: Upon receiving and inspecting the returned item, we will issue a refund for the product value. Original shipping fees are non-refundable.

4. Non-Refundable Situations

Unfortunately, we DO NOT offer full refunds or returns for the following circumstances:

1. Requests made more than 30 days from the delivery date.
2. Custom neon signs built correctly according to customer specifications and delivered without damage or defect.
3. Packages marked as “Delivered” by shipping carriers (e.g., FedEx, UPS, USPS, DHL) on their official tracking systems. (In case of stolen or lost packages post-delivery, please file a claim directly with the carrier, though our team will happily assist you with the necessary details).
4. Products damaged due to improper installation, misuse, or exposure to outdoors (unless explicitly ordered as outdoor-rated waterproof signs).

5. How to Initiate a Return or Replacement

If you receive a defective or damaged product, please follow these steps to file a request:

1. Email Us: Send an email to info@zonlit.com within 30 days of receiving your package.
2. Include Order Details:
   • Your Order Number (found in your confirmation email).
   • Clear photos and/or a short video showing the issue or damage to the sign and packaging.
   • A photo of the shipping label on the package.
3. Review Process: A member of our Customer Care team will review your photos/videos and respond within 24 hours with instructions or confirmation of your free replacement.

Note: Please do not send your purchase back to us without first contacting our customer support team.

6. Processing Time for Refunds

Once an approved refund is processed by our team, it typically takes 3 to 7 business days for the funds to reflect back on your original payment method (depending on your bank or credit card issuer).

Need Help? Contact Us

Our dedicated support team is always on standby to address any questions regarding your order, shipping, or returns:

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Email: info@zonlit.com

Website: https://zonlit.com